01
The Company
Star Lumber is a regional building materials supplier headquartered in Wichita, Kansas. For eight decades, they have provided lumber, trusses, cabinets, flooring, windows, and doors to homeowners, builders, and commercial contractors across the Midwest.
Their business runs on relationships. Builders trust Star Lumber to deliver the right materials to the job site, on time, every time. That trust is built on accuracy and responsiveness.
Behind every delivery is an order. And behind every order is a purchase request that needs to be read, interpreted, matched to inventory, and entered into their system.
02
The Challenge
Star Lumber's customers send purchase orders in every format imaginable. Handwritten notes from job sites. PDFs exported from estimating software. Emails with specs scattered across the body and attachments.
Customer service reps spent hours each day translating these documents into structured orders. The work required deep product knowledge and careful attention to detail. A misread dimension on a truss order could delay an entire framing schedule.
The team was stretched thin. Order volume was growing, and every new customer meant more documents to process manually.
03
The Solution
Star Lumber deployed Endeavor's AI order management platform.
The implementation took five days.
Days one and two: system configuration and ERP integration. Days three and four: testing with real orders and team training. Day five: production launch.
By the end of the week, AI was reading purchase orders, extracting line items, matching products to Star Lumber's catalog, and preparing orders for submission to their ERP system.
04
The Outcome
Star Lumber now processes purchase orders fully with AI.
Orders arrive by email or upload. The AI extracts header information and line items, matches products to the catalog, and routes completed orders to the ERP. Customer service reps review and approve, focusing their expertise on exceptions and customer communication.
The team handles higher volume with the same headcount and order processing times have shortened from 30 minutes to less than 5 minutes.
Five days from kickoff to production.
